Dear Valued Agent/Broker Partners and Navigators,

4 days left in Open Enrollment for Plan Year 2023! 

Open Enrollment 

• Spread the word: Open Enrollment Toolkit
• Consumers who complete their application by January 15^th will have until January 20^th to select and enroll in a plan
• January 9, 2023: Last Chance to Enroll Press Release 

DMI Deadlines:

Starting February 2023 consumers who have open Data Matching Issues (DMIs) that expire after 90 days of not being resolved will no longer be granted an extension to clear their DMI. Consumers must resolve their open DMI within the given timeframe. Nevada Health Link will continue to make outreach to consumers with open DMIs. 

Public Health Emergency (PHE):

• Frequently Asked Questions regarding Nevada Health Link (NVHL) eligibility for consumers enrolled in Medicaid/CHIP during the Public Health Emergency (PHE): https://www.nevadahealthlink.com/wp-content/uploads/2023/01/Broker-FAQ-for-PHE-questions-final.pdf
• Policy Memo: Medicaid Continuous Coverage During the Public Health Emergency and Exchange Eligibility: https://www.nevadahealthlink.com/wp-content/uploads/2023/01/SSHIX-Policy-Memo-PHE-and-Exchange-Eligibility-final.pdf 

Call Center Extended Hours:

Agent/ Broker Service Line 1-800-547-8156:

The broker and consumer call centers will go back to normal hours (Monday – Friday, 9 a.m. – 5 p.m.) beginning January 21^st 

• Extended hours:
• Saturday, 1/14/2023: 9:00 am - 11:59 pm PST
• Sunday, 1/15/2023: 9:00 am - 11:59 pm PST
• Tuesday, 1/17/2023: 9:00 am – 8:00 pm PST
• Wednesday, 1/18/2023: 9:00 am – 8:00 pm PST
• Thursday, 1/19/2023: 9:00 am – 8:00 pm PST
• Friday, 1/20/2023: 9:00 am - 11:59 pm PST
• Holiday Closures:
• Martin Luther King Jr. Day, 1/16/2023

Please call 1.800.547.8156 for ALL inquiries